Shipping/Delivery information & conditions
At Astarte Aquaria, we strive to ensure that your shopping experience is as seamless as possible, including our shipping policies. We only use the best delivery methods for the item being delivered, animal care and well being is our top priority. Dry good orders over £50 qualify for free standard shipping within the UK Mainland. Please note that certain items may require additional processing time, especially those that are made to order or customized. We aim to dispatch all orders within 24 hours, but during peak seasons, this timeframe may extend slightly. If you have any questions about your order or shipping specifics, our customer service team is always ready to assist you. Thank you for choosing us to care for your beloved pets!
Corals
When ordering coral from Astarte Aquaria, we prioritize the health and wellbeing of your new aquatic additions. To ensure your corals arrive in optimal condition, we include heatpacks during colder months to maintain a stable temperature during transit. However, we may pause deliveries during severe weather conditions to protect your order from potential temperature extremes. Our overnight shipping option guarantees that your corals are delivered promptly, minimizing their time in transit. Additionally, we provide damage in transit cover, offering you peace of mind that should any issues arise during shipment, you are fully supported. Your satisfaction and the health of your coral are our top priorities.
Fish
At Astarte Aquaria, we take great pride in ensuring the safe and timely delivery of your new aquatic companions. Our policy on Dead on Arrival (DOA) guarantees that should any fish arrive dead, we will swiftly replace them, provided you notify us within a specified timeframe. To maintain optimal conditions during transit, we include heat packs in your shipment, ensuring your fish remain warm and comfortable, especially during cooler months. We also offer overnight shipping for your convenience, allowing you to receive your fish promptly. However, please note that we may pause deliveries during extreme weather conditions to safeguard the wellbeing of our shipments. Your fish's health and happiness are our top priority!
Dry goods
We understand the importance of reliable dry goods shipping to ensure your aquatic companions thrive. We offer a variety of shipping methods to suit your needs, including express options for those urgent supplies. For customers on UK mainland, we provide free standard delivery on orders over £50, allowing you to stock up on essentials like fish food, water conditioners, and aquarium equipment without worrying about shipping costs. Rest assured, our carefully packaged items are dispatched promptly to reach you safely, ensuring your fish stay healthy and happy.
Supplier direct delivery
At Astarte Aquaria, we understand the importance of timely deliveries for our customers and preferred carriers. However, please note that we cannot choose the delivery method used by our suppliers. Deliveries can be directed either to our store or to your home, depending on the arrangements made. Should you encounter any issues with your order, we encourage you to contact us promptly so we can assist you in resolving the situation.
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